{"id":1504,"date":"2021-10-18T11:30:42","date_gmt":"2021-10-18T10:30:42","guid":{"rendered":"https:\/\/azara.ma\/?p=1504"},"modified":"2021-10-25T15:41:39","modified_gmt":"2021-10-25T14:41:39","slug":"incident-manager-cons-3095","status":"publish","type":"post","link":"https:\/\/azara.ma\/en\/incident-manager-cons-3095\/","title":{"rendered":"Incident Manager [CONS-3095]"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Missions&nbsp;<\/h2>\n\n\n\n<ul><li>Suivre les tickets avec un impact client fort (Incidents majeurs ou mod\u00e9r\u00e9s).<\/li><li>R\u00e9aliser les relances et escalades en fonction des proc\u00e9dures internes.<\/li><li>Participer aux diff\u00e9rents comit\u00e9s internes (changement, probl\u00e8mes, etc.).<\/li><li>Piloter les cellules de crises et task force.<\/li><li>Suivre et lancer les op\u00e9rations de r\u00e9tablissement des incidents informatique.<\/li><li>R\u00e9aliser une tra\u00e7abilit\u00e9 des actions r\u00e9alis\u00e9es.<\/li><li>Analyser \u00e0 froid les incidents majeurs et mod\u00e9r\u00e9s.<\/li><li>R\u00e9aliser les rapports post-incidents avec l&rsquo;\u00e9tude des impacts clients.<\/li><li>Maintenir \u00e0 jour le processus ITIL Incident.<\/li><li>Pr\u00e9parer et animer le comit\u00e9 hebdomadaire \u00ab\u00a0Incidents\u00a0\u00bb.<\/li><li>Le suivi des productions du p\u00e9rim\u00e8tre March\u00e9s Emergents et Europe M\u00e9diterran\u00e9e.<\/li><li>S\u00e9curiser les mises en production et les changements majeurs.<\/li><li>Proposer des actions d\u2019am\u00e9lioration de la production informatique.<\/li><li>Assurer une communication transversale \u00e0 la fois vers les groupes de supports informatique, les fournisseurs externes, les correspondants pays (clients) et le management interne.<\/li><li>La r\u00e9alisation du reporting (journalier, hebdomadaire et mensuel).<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Connaissance Comportemental et Savoir-\u00catre<\/h2>\n\n\n\n<ul><li>Capacit\u00e9 \u00e0 travailler sous pression, en mode gestion de crise.<\/li><li>Personne m\u00e9thodique, rigoureuse, disponible et bon relationnel.<\/li><li>Adapter si besoin ses horaires en fonction des besoins du service.<\/li><li>Aptitude \u00e0 proposer de nouvelles solutions.<\/li><li>Effectuer un reporting r\u00e9gulier de son activit\u00e9.<\/li><li>Sens de la communication, aptitude \u00e0 rendre compte.<\/li><li>Pragmatisme et sens des priorit\u00e9s.<\/li><li>Savoir mobiliser une \u00e9quipe autour du service client, et de la culture du r\u00e9sultat.<\/li><li>Aptitude \u00e0 l\u2019accompagnement au changement.<\/li><li>Sens du travail collaboratif transversal.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Date limite de r\u00e9ponse<\/h2>\n\n\n\n<p>La date limite pour postuler est le<strong> 25\/10\/2021 avant 12h<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Missions&nbsp; Suivre les tickets avec un impact client fort (Incidents majeurs ou mod\u00e9r\u00e9s). R\u00e9aliser les relances et escalades en fonction des proc\u00e9dures internes. Participer aux diff\u00e9rents comit\u00e9s internes (changement, probl\u00e8mes, etc.). Piloter les cellules de crises et task force. Suivre et lancer les op\u00e9rations de r\u00e9tablissement des incidents informatique. R\u00e9aliser une tra\u00e7abilit\u00e9 des actions r\u00e9alis\u00e9es. [&hellip;]<\/p>","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[155],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Incident Manager [CONS-3095] - AZARA Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/azara.ma\/en\/incident-manager-cons-3095\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Incident Manager [CONS-3095] - AZARA Consulting\" \/>\n<meta property=\"og:description\" content=\"Missions&nbsp; Suivre les tickets avec un impact client fort (Incidents majeurs ou mod\u00e9r\u00e9s). 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