{"id":1317,"date":"2021-08-03T18:09:38","date_gmt":"2021-08-03T17:09:38","guid":{"rendered":"https:\/\/azara.ma\/?p=1317"},"modified":"2021-08-25T09:31:22","modified_gmt":"2021-08-25T08:31:22","slug":"chef-de-projet-genesys-cons-2877","status":"publish","type":"post","link":"https:\/\/azara.ma\/en\/chef-de-projet-genesys-cons-2877\/","title":{"rendered":"Chef de projet Genesys [CONS-2877]"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Missions&nbsp;<\/h2>\n\n\n\n<ul><li>Offrir l\u2019expertise technique et fonctionnel sur les outils de gestion de centre de relation client notamment Genesys<\/li><li>Mener des ateliers de cadrage avec les filiales et la r\u00e9gion<\/li><li>Assurer les travaux de r\u00e9daction et production des livrables<\/li><li>Etudier les contraintes techniques des filiales et proposer les solutions ad\u00e9quates<\/li><li>Etudier les pr\u00e9requis techniques du projet<\/li><li>Organiser et Animer l\u2019ensemble des ateliers projet (Architecture, S\u00e9curit\u00e9, Infrastructure\u2026)<\/li><li>Faire les CR des r\u00e9unions et ateliers<\/li><li>R\u00e9diger les sp\u00e9cifications techniques d\u00e9taill\u00e9es<\/li><li>Assurer la r\u00e9daction des documents projets selon la m\u00e9thodologie de gestion de projet groupe<\/li><li>Etudier le besoin des filiales et leurs fournir le conseil et l\u2019expertise n\u00e9cessaire pour prendre des d\u00e9cisions<\/li><li>Coordonner les actions des diff\u00e9rents intervenants sur le projet<\/li><li>Contribuer \u00e0 la pr\u00e9paration des comit\u00e9s de projet et de pilotage<\/li><li>Effectuer les bilans projets et les documents de capitalisation<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Nombre d\u2019ann\u00e9e minimum d\u2019exp\u00e9rience&nbsp;<\/h2>\n\n\n\n<ul><li>10 ann\u00e9es d\u2019exp\u00e9rience&nbsp;en ma\u00eetrise d\u2019ouvrage informatique et pilotage de projets<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Comp\u00e9tences techniques<\/h2>\n\n\n\n<ul><li>Bonne maitrise de l\u2019outil genesys<\/li><li>Bonne maitrise de m\u00e9thode de gestion projet notamment PMP et Agile<\/li><li>Connaissance du contexte technique en Afrique<\/li><li>Compr\u00e9hension de l\u2019environnement et des activit\u00e9s de la banque de d\u00e9tail, des domaines fonctionnels bancaire, des r\u00e9f\u00e9rentiels clients et comptes, des besoins et des contraintes des utilisateurs<\/li><li>Ma\u00eetrise de l\u2019organisation et de la conduite de r\u00e9unions<\/li><li>Formalisation de dossier technique<\/li><li>Anglais courant : \u00e9changes \u00e0 l\u2019\u00e9crit et \u00e0 l\u2019oral<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Aptitudes professionnelles<\/h2>\n\n\n\n<ul><li>Bonnes comp\u00e9tences r\u00e9dactionnelles et bon niveau dans l\u2019utilisation des outils informatiques<\/li><li>Force de proposition (gestion des probl\u00e8mes pour la mise en \u0153uvre, qu&rsquo;ils soient techniques ou organisationnels)<\/li><li>Aptitude relationnelle permettant une communication ais\u00e9e avec les diff\u00e9rents acteurs du projet (m\u00e9tiers \u00e9quipes projets)<\/li><li>Qualit\u00e9s relationnelles et capacit\u00e9 \u00e0 s\u2019exprimer clairement<\/li><li>Esprit de synth\u00e8se et d\u2019analyse afin d&rsquo;appr\u00e9hender au mieux le contexte du projet<\/li><li>Capacit\u00e9 d\u2019adaptation dans un contexte multiculturel (interactions avec le si\u00e8ge et les filiales en Afrique)<\/li><li>Diplomatie pour concilier des int\u00e9r\u00eats parfois divergents : ceux des m\u00e9tiers et ceux techniques et financiers<\/li><li>Sens de l\u2019organisation<\/li><li>Capacit\u00e9 de travail en \u00e9quipe<\/li><li>Capacit\u00e9 \u00e0 traiter simultan\u00e9ment plusieurs sujets<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Date limite de r\u00e9ponse<\/h2>\n\n\n\n<p>La date limite pour postuler est le<strong> 25\/08\/2021 avant 12h<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Missions&nbsp; Offrir l\u2019expertise technique et fonctionnel sur les outils de gestion de centre de relation client notamment Genesys Mener des ateliers de cadrage avec les filiales et la r\u00e9gion Assurer les travaux de r\u00e9daction et production des livrables Etudier les contraintes techniques des filiales et proposer les solutions ad\u00e9quates Etudier les pr\u00e9requis techniques du projet [&hellip;]<\/p>","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[155],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chef de projet Genesys [CONS-2877] - AZARA Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/azara.ma\/en\/chef-de-projet-genesys-cons-2877\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chef de projet Genesys [CONS-2877] - AZARA Consulting\" \/>\n<meta property=\"og:description\" content=\"Missions&nbsp; 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